Support

VitaliT Solutions supports your call for assistance of hardware, system or management issues either on-site for critical or remote for non-critical issues.

Allow our technician to remotely access your computer under your supervision

This will download RemotePC Attended Access application onto your computer. The person who sent you this link will be able to access and control your computer remotely once you install and provide access permission.*

For Mac and Windows computers your download will start automatically. If it doesn’t start, download manually by clicking the button below. For Linux you can select a required package and download.

The support arrangements are customized to meet each client’s particular needs:

  • Remote 24/7 real-time monitoring of your IT infrastructure,
  • Scheduled joint reviews covering performance of infrastructure including optimization of servers and networks, issue review, forward load planning,
  • Security review – Anti-Malware, Endpoint Protection, and Next-Gen Firewalls,
  • Business continuity review including disaster recovery plan,
  • Hardware and software expenditure planning,
  • Ensuring system documentation is kept up to date,
  • Maintenance costs review,
  • PRE-EMPTIVE SUPPORT
  • Post-integration, the VitaliT Solutions Pre-emptive Support helps ensure your IT environment retains high availability and high performance.

INFRASTRUCTURE MAINTENANCE
As part of our overall support in caring for your infrastructure where our customers’ needs are at the heart of everything we do, VitaliT Solutions will work with you, maintain your IT infrastructure including patch deployment, network and server implementations, equipment changeover e.g. warranty or lifecycle swap-outs, and ensure routine upgrades and maintenance are performed according to your policies.