Support

IT SUPPORT
VitalIT support your calls for assistance with hardware or system issues with same business day response either on-site or remote for non-critical issues. For critical issues, VitalIT guarantee to be on your site within 4 hours. The support arrangements are customised to meet each client’s particular needs.

PRE-EMPTIVE SUPPORT
Post-integration, the VitalIT’s Pre-emptive Support helps ensure your IT environment retains high availability and high performance.

THE COMPREHENSIVE RANGE OF SERVICES INCLUDE:

  • Remote 24/7 real-time monitoring of your IT infrastructure
  • Scheduled joint reviews covering performance of infrastructure including optimisation of servers and networks, issue review; forward load planning
  • Security review – Anti-Malware, Endpoint Protection, and Next-Gen Firewalls
  • Business continuity review including disaster recovery
  • Hardware and software expenditure planning
  • Ensuring system documentation is kept up to date
    Maintenance costs review
  • Assessing the user experience with a monthly face-to-face user meeting

INFRASTRUCTURE MAINTENANCE
As part of our overall support in caring for your infrastructure, VitalIT will work with you maintain your IT infrastructure including patch deployment, network and server implementations, equipment changeover e.g. warranty or lifecycle swap-outs, cabling, and ensure routine upgrades and maintenance are performed according to schedule.

To succeed in an increasingly competitive global market, businesses must put their customers’ needs at the heart of everything they do, create commercial visibility so customers can understand the details of their business offers, and seamlessly execute a new commercial strategy.

We work with clients across a range of consumer sectors to address a broad spectrum of pricing topics, including the price repositioning of a business line or category, product and service pricing, price image, promotional effectiveness, net price and rebates, core and ancillary product pricing, price list, and target setting.